Why didn’t a reply send?

Start in Replies history. If the comment is listed there, the reply was sent.

1. The automation or Pause is off

Nothing is sent while an automation is switched off, or while Pause is on.

Check: open the automation and make sure its switch is on. Then make sure Pause is off.

Fix: switch it on, or turn Pause off. Comments made while it was off are not answered later.

2. The comment doesn’t contain a keyword

A reply is sent only when the comment contains one of the automation’s keywords. Capital letters don’t matter, but the spelling does.

Check: compare the comment with the automation’s keywords, letter by letter.

Fix: add the words your followers actually write. See how keyword matching works.

3. The post isn’t in the automation’s scope

Each automation watches any post, chosen posts, or your next post. With next post, it waits until you publish, then watches that post only.

Check: open the automation and look at which posts it watches.

Fix: add the post to its chosen posts, or switch the scope to any post.

4. It was your own comment

Autodm.chat ignores comments from your own account, so testing from your account won’t send anything.

Check: was the comment posted from the account you connected?

Fix: test with a comment from a different Instagram account.

5. It was already answered

Instagram allows one private reply per comment, and Autodm.chat never answers the same comment twice.

Check: look for the comment in Replies history. If it’s there, the reply went out and nothing needs fixing.

6. The comment is older than 7 days

Instagram allows a private reply only within 7 days of the comment. After that, a private reply can’t be sent.

Check: look at when the comment was posted. Newer comments are answered as normal.

7. The connection expired

The connection to Instagram can expire. Changing your Facebook password also ends it.

Check: did you change your Facebook password since you connected?

Fix: open Settings and reconnect your Instagram account.

8. Meta is still reviewing Autodm.chat

Until Meta finishes its review, comment notifications may only arrive for accounts that have a role on the app. If yours doesn’t, its comments may not reach Autodm.chat yet.

Fix: email us your Instagram username so we can check your account.