Privacy policy

Autodm.chat answers Instagram comments for you. To do that, it handles some information about you and about the people who comment on your posts. This policy explains what we store, why, and for how long.

In short. We use your information to run Autodm.chat. We never sell it or use it for ads. Disconnect in Settings and it’s deleted straight away.

Who we are

Autodm.chat is run by [FULL LEGAL NAME], a sole proprietor trading as Autodm.chat. In this policy, “we” and “us” mean the operator.

Address: [REGISTERED ADDRESS], Kolkata, West Bengal, India.
Email: support@autodm.chat

Autodm.chat is not affiliated with or endorsed by Meta.

What this policy covers

This policy covers the Autodm.chat website, the early-access form and the Autodm.chat app. It is about two groups of people:

You, the account owner. You sign up, connect an Instagram account and set up replies.
People who comment on your posts. They never sign up. We handle their comments only to send the replies you set up.

Information from you

When you ask for early access, you give us your email address and your Instagram handle.

When you use the app, we keep your sign-in details.

When you connect Instagram with Facebook Login, we receive:

your Instagram account ID and username
the ID of the Facebook Page linked to it
access tokens, which let the service act on your account within the permissions you grant

When you set up automations, we store each one’s name, keywords and reply texts, which posts it watches, and the IDs of any posts you choose.

We also store post IDs and publish times, so the “next post” option knows which post is new. Lists of your posts are fetched from Instagram each time they are shown.

Information about people who comment

People who comment on your posts never sign up for Autodm.chat. When one of them comments, the service receives the comment from Instagram. We store:

their Instagram username
the comment text and comment ID
the ID of the post they commented on
the keyword that matched, and which automation replied
the replies sent to them, private and public
when each of these happened

We also keep a record of which comments were already handled, so no one is answered twice.

We use this information only to send the reply you set up, and to show you your reply history and CSV export. You decide what to reply. We process this information for you.

Commented on a post and got a reply? You can ask us to delete your comment records. See Data deletion.

How we use it

We use the information above to:

find comments with your keywords and send your replies
never answer the same comment twice, and skip your own comments
show you your reply history and let you export it as CSV
let you sign in to the app
write to you about early access, and email you before any paid plan
email you about material changes to this policy

Instagram and Meta permissions

Autodm.chat uses Meta’s official Instagram API. When you connect, Facebook Login asks you to grant these permissions:

instagram_basic: to read your account and its posts.
instagram_manage_comments: to receive comments and send replies.
pages_show_list: to find the Facebook Page linked to your account.
pages_read_engagement: Meta requires it for private replies.
pages_manage_metadata: to turn on comment notifications for your Page.

We do not sell your information. We do not use it for ads, and we do not share it with data brokers.

We share it only with the providers that help us run the service:

Meta, to receive comments and send your replies.
[HOSTING PROVIDER, REGION], which hosts the service.
[EMAIL PROVIDER], which sends our emails.

How long we keep it

We keep your information while your Instagram account is connected. This table lists everything we store.

What	From	Why	How long
Email address and Instagram handle	You, on the early-access form	To write to you about early access	Until early access ends, or until you ask us to delete them
Sign-in details	You	To let you sign in	[SIGN-IN DETAILS RETENTION]
Instagram account ID and username, Facebook Page ID, access tokens	Facebook Login, when you connect	To act on your account and send your replies	While your account is connected
Automation names, keywords, reply texts, scope and chosen post IDs	You, in the app	To know which comments to answer and what to send	While your account is connected
Post IDs and publish times	Instagram	For the next-post option	While your account is connected
Commenter’s username, comment text, comment ID and post ID	Instagram, when someone comments	To send the reply you set up	While your account is connected, or until the commenter asks us to delete them
Matched keyword, automation that replied, replies sent, timestamps	The service, when it replies	To show your reply history and CSV export	While your account is connected, or until the commenter asks us to delete them
Records of handled comments	The service	So no one is answered twice	While your account is connected

When you disconnect in Settings, we delete these straight away: your automations, reply history, records of handled comments, post information, your Instagram account ID and username, your Facebook Page ID, access tokens, keywords, reply texts and settings. The service also switches off.

Backups: [BACKUP RETENTION: NONE, OR UP TO N DAYS].

Every way to delete your data is on the Data deletion page.

Your rights and choices

Under India’s Digital Personal Data Protection Act, 2023, you can:

ask what information we hold about you
ask us to correct it
ask us to delete it
withdraw your consent
nominate another person to use these rights for you if you die or cannot act yourself
complain to our grievance officer

To do any of these, email support@autodm.chat.

In the app, you can turn any automation off, pause all of them with the master switch, or disconnect to delete your data.

If you commented on a post, email us with your Instagram username and we will delete your comment records.

Cookies and browser storage

We do not use cookies.

The app keeps a sign-in token in your browser’s local storage, so you stay signed in.

Analytics: [NONE, OR NAME OF ANALYTICS TOOL].

Security

The service runs over HTTPS, and only people who need access to the systems have it.

You can take back the service’s access to your account at any time from your Facebook settings. The Data deletion page shows where.

Children

Autodm.chat is not for anyone under 18. If you are under 18, please do not sign up.

Changes

If we change this policy, we will post the new version on this page and update the date at the top. For material changes, we will also email you.

Contact and grievance officer

Questions about this policy or your information: support@autodm.chat.

Grievance officer: [FULL LEGAL NAME], support@autodm.chat
Post: [REGISTERED ADDRESS], Kolkata, West Bengal, India.

We publish these details under India’s Information Technology Rules, 2011 and the Digital Personal Data Protection Act, 2023.